Refund policy

30-Day Return & Refund Policy

We want you to feel confident about your purchase. You may request a return within 30 days of receiving your order.

Starting a Return

To request a return, contact us at return@theretroholic.com and include your order number and reason for the return.

If your return is approved, we’ll provide the return address and shipping instructions. Please do not send your item back before receiving approval, as unauthorized returns may not be accepted.

Return Eligibility

To qualify for a return, the product must:

• Be in its original condition or only lightly tested  
• Show no visible signs of wear, damage, or misuse  
• Include all original components, accessories, manuals, and packaging  
• Include proof of purchase  

Approved returns must be shipped within 7 days of authorization using a trackable shipping service. Please keep your tracking information until your return has been completed.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at info@theretroholic.com with your order number and photos or videos of the issue.

Once the issue is confirmed, we’ll provide the appropriate solution, which may include troubleshooting, a replacement, or a refund.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns. If the product arrived damaged, defective, or incorrect, we will cover the return shipping cost once the issue has been confirmed.

Refunds

Once we receive and inspect your return, we’ll notify you of the outcome. If approved, your refund will be issued to your original payment method within [5–10] business days.

Your bank or payment provider may require additional time to process and display the refund.

Questions

For questions about returns or refunds, contact us at info@theretroholic.com.