To set up your Retroholic Arcade Pro™:

1. Make sure the SD card is fully inserted into the game stick.
2. Plug the wireless controller adapter firmly into the game stick.
3. Connect the power cable to the game stick.
4. Insert the game stick into an HDMI port on your TV.
5. Connect the USB end of the power cable to a powered USB port on the TV or a compatible USB power adapter.
6. Insert fresh AAA batteries into the controllers and turn them on.
7. Using your TV remote, select the same HDMI input where the game stick is connected.

The game stick requires both an HDMI connection and a USB power connection to work.

If it still isn’t recognized, contact us and include a photo showing the complete setup and all connections to the game stick and TV. We’ll help you identify the issue.

First, make sure the wireless controller receiver is fully inserted into the game stick and that the game stick is connected to USB power. Insert fresh AAA batteries into the controller, check that they are facing the correct direction, and turn the controller on.

If the controller still does not respond:

1. Turn the controller off.
2. Disconnect the game stick’s power and wireless receiver.
3. Wait a few seconds.
4. Reconnect the wireless receiver and restore power to the game stick.
5. Turn the controller back on.
6. Test the second controller, if available.

If the issue continues, contact us with your order number and a short video showing the wireless receiver connection and the controller’s indicator lights. This will help us identify the problem faster.

The Retroholic Arcade Pro™ works with most TVs and monitors that have a standard HDMI input. It also requires USB power from a powered USB port on your TV or from a compatible USB power adapter.

Connect the game stick to an HDMI port, connect the USB power cable, and use your TV remote or monitor controls to select the matching HDMI input. If there isn’t enough room behind the TV, use the included HDMI extension cable.

Please note:

• Monitors without built-in speakers may require a separate audio solution.
• Displays without an HDMI input may require an adapter, and compatibility cannot be guaranteed.
• Most laptop HDMI ports are output-only, so the game stick generally cannot be displayed by connecting it directly to a laptop.

Please allow 1–3 business days for your order to be processed before shipment.

Once shipped, estimated delivery is typically 5–10 business days, depending on your location. You’ll receive a shipping confirmation email containing your tracking information as soon as your order is on the way.

Please note that tracking may take a short time to update after the shipping label is created. Delivery times may also be affected by weekends, holidays, customs processing, weather, or carrier delays.

If your order is past the estimated delivery window or the tracking has not updated for several business days, contact us and include your order number so we can assist you.

If your console arrives damaged or isn’t working correctly, please contact us as soon as possible. We’ll first help you check the setup and identify the issue. If it cannot be resolved, we’ll provide the appropriate replacement or return instructions in accordance with our warranty and refund policies.

Please include:

• Your order number
• Clear photos of any visible damage
• A short video showing the problem
• A photo showing the complete game stick and TV connections
• Photos of the outer packaging and shipping label if the package arrived damaged

Please keep the product, accessories, and original packaging while we review your case, and do not send the item back until our support team provides return instructions.

The Retroholic Arcade Pro™ is covered by our 30-day money-back guarantee, subject to the applicable policy terms.